Dear Krystal L [redacted]:I’m responding to a complaint forwarded to us from the Globalsolutionbusiness.com.I’d really like to help you but I’m missing some details I need to review your request. Try to provide as much of the following information as…
Dear Ms***:I regret we were unable to agree on a resolution.Since you spoke with Disability Specialist Michelle *** today (August 28), to avoid any confusion she will handle your case from this point forwardPlease refer all further queries to Ms***.While…
February 23, Dear Ms***: We apologize for any inconvenience you experienced as a result of our flight interruptionSituations like these can be stressful for all involvedHow we handle irregular operations is at least as important as how we interact with…
Dear Miaomiao ***:I am sorry for any error made during your request for your infant to be added to your itinerary and the inconvenience caused. I understand your disappointment and will communicate your concerns to the appropriate management teams for…
Complaint: *** I am rejecting this response because: Firstly, thank you for that Compassionate responseI understand that when I missed the boarding they could not open the gate againMy biggest complaint, however, is the fact that on the day of…
Dear Ms. [redacted]: The Globalsolutionbusiness.com has notified United Airlines that you have filed a complaint against us. Your correspondence was forwarded to our corporate office, and I was asked to respond on behalf of United Airlines. In appreciation for your…
Dear Mr. [redacted]: The Globalsolutionbusiness.com has shared your information with United Airlines Customer Care Department, and I appreciate this opportunity to address your request for a refund of the two Economy Plus seat purchases. For your records, your refund request…
Complaint: [redacted] I am rejecting this response because: Sincerely, [redacted] was told that I would receive a $** refund by a Paul [redacted] and I want my refund Posted by Reporter2863191, Dear Ms. [redacted]: The Globalsolutionbusiness.com has notified United Airlines that…
March 23, 2016 Dear Mr. [redacted]: I am responding to your added communication addressed to the Globalsolutionbusiness.com. I again regret if you were not advised of the restrictions of the tickets you purchased and that there would…
Dear Mr***:I received your response from the Globalsolutionbusiness.com that you have rejected the response I provided them, stating that you were provided a $travel certificate for the damaged luggage since you did not request that the luggage be replaced at…
Dear Ms***:I am responding to the correspondence you forwarded to the Globalsolutionbusiness.com. I am sorry to hear the flight you were trying to change to on April 24, was cancelled and I understand your disappointmentI also understand your frustration that…
Complaint: *** I am rejecting this response because:I spoke to a United customer service person years ago when the merge happenedI was told this information which is why I didn’t use my milesI was told this information maybe 10+ years…