Category Airlines

United Airlines

Dear Krystal L [redacted]:I’m responding to a complaint forwarded to us from the Globalsolutionbusiness.com.I’d really like to help you but I’m missing some details I need to review your request.  Try to provide as much of the following information as…

United Airlines

Dear Ms***:I regret we were unable to agree on a resolution.Since you spoke with Disability Specialist Michelle *** today (August 28), to avoid any confusion she will handle your case from this point forwardPlease refer all further queries to Ms***.While…

United Airlines

February 23, Dear Ms***: We apologize for any inconvenience you experienced as a result of our flight interruptionSituations like these can be stressful for all involvedHow we handle irregular operations is at least as important as how we interact with…

United Airlines

Dear Miaomiao ***:I am sorry for any error made during your request for your infant to be added to your itinerary and the inconvenience caused. I understand your disappointment and will communicate your concerns to the appropriate management teams for…

United Airlines

Complaint: *** I am rejecting this response because: Firstly, thank you for that Compassionate responseI understand that when I missed the boarding they could not open the gate againMy biggest complaint, however, is the fact that on the day of…

United Airlines

Dear Ms. [redacted]: The Globalsolutionbusiness.com has notified United Airlines that you have filed a complaint against us. Your correspondence was forwarded to our corporate office, and I was asked to respond on behalf of United Airlines.   In appreciation for your…

United Airlines

Dear Mr. [redacted]:   The Globalsolutionbusiness.com has shared your information with United Airlines Customer Care Department, and I appreciate this opportunity to address your request for a refund of the two Economy Plus seat purchases.  For your records, your refund request…

United Airlines

Complaint: [redacted] I am rejecting this response because: Sincerely, [redacted] was told that I would receive a $** refund by a Paul [redacted] and I want my refund Posted by Reporter2863191, Dear Ms. [redacted]: The Globalsolutionbusiness.com has notified United Airlines that…

United Airlines

March 23, 2016   Dear Mr. [redacted]:   I am responding to your added communication addressed to the Globalsolutionbusiness.com.    I again regret if you were not advised of the restrictions of the tickets you purchased and that there would…

United Airlines

Dear Mr***:I received your response from the Globalsolutionbusiness.com that you have rejected the response I provided them, stating that you were provided a $travel certificate for the damaged luggage since you did not request that the luggage be replaced at…

United Airlines

Dear Ms***:I am responding to the correspondence you forwarded to the Globalsolutionbusiness.com. I am sorry to hear the flight you were trying to change to on April 24, was cancelled and I understand your disappointmentI also understand your frustration that…

United Airlines

Complaint: *** I am rejecting this response because:I spoke to a United customer service person years ago when the merge happenedI was told this information which is why I didn’t use my milesI was told this information maybe 10+ years…