Category Hotels

Hilton Worldwide

Guest Assistance File Number: [redacted] We consider this matter resolved.  The hotel comped one night. Posted by Reporter2207435, It is a classic bait and switch.  I spoke to a customer service representative over the phone from your hotel that made…

Days Inn

Professional and courteous service Posted by Reporter3610934, Mark F*, service rep for Ben Franklin Plumbing (Chandler, AZ), was professional and personable He arrived during the time window I asked for, did all the needed work plus additional requests with no…

Days Inn

Complaint: *** I am rejecting this response because: The night attendent did NOT offer to go to the room to see the bed bug we saw crawling on the wall We left because we did not want our possessions contaminated…

Days Inn

Mike “Ziz” was efficient and knowledableHe explained all my options for my plumbing problem and the pros and cons of each optionThat helped me to make an informed decision I have always had great service from all the Benjamin Franklin…

COMFORT INN

Handwritten Attachment Posted by Reporter2678458, Dear [redacted]Thank you for taking the time to speak to me today.Allow me to apologize on behalf of our hotel for failing to meet your expectations regarding our Hotel’s pool and non smoking policy on…

COMFORT INN

FCSI reviewed the concerns of Ms. [redacted]. It appears she stated she did not have insurance at the time services were performed. We contacted the original creditor and was informed they tried to file [redacted] at the date of service…

Hilton Worldwide

December 3rd, 2014Dear Globalsolutionbusiness.com,Thank you for submitting Complaint ID: [redacted] regarding [redacted]’s hotel reservation. Please note that [redacted] arrived to the hotel the following day 11-5-14 and the hotel accommodated her as part of the in house group she was……

Hilton Worldwide

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]  Complaint: [redacted] I am rejecting this…

Hilton Worldwide

Dear Mr. [redacted],   Thanks for your response, it is a pleasure to assist you.  I am showing that a total of 85,000 points have been deposited into your account. My colleague made a final offer to redound one more…

Hilton Worldwide

GA File [redacted].  The reason the guest was not dropped off on his requested time was because another guest had requested to be dropped off at a different location.  As the shuttle service is first come, first serve – the…

Hilton Worldwide

Ned S[redacted] General Manager Hilton Fort Collins 425 West Prospect Road Fort Collins, CO 80526 Dear Mr S[redacted], I am writing to express dissatisfaction with a recent visit to your establishment. Checking in on the evening of 13 Jun, I…

Hilton Worldwide

I sent the guest an apology email. I have also shared with the hotel – it appears the hotel tried to resolve it while she was a guest at the hotel. Alice M[redacted] Posted by Reporter1782381, From: <[redacted]>Date: Tue, Dec 2,…