Mike Deehan Insurance Agency

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As per the compliant from *** ***, first *** did not work for my agency or me. He was hired by American Service to investigate the claim. *** *** was not an adjustor she worked Auto Nation body shop. When I first found out from *** that he was having problems with
his claim, I call *** ***. She told me that *** was there and inspected Jasim’s vehicle for body damage but would not look at the damage to the cooling system. I called *** several times to go back and investigate the additional damage He would not go back.I e- mailed *** *** senior claim adjuster for Atlas He told that me *** *** already was in contact with both parties and was waiting for the appraisals. I called *** and he said the already turn them in. I called his supervisor to find out the estimate for the bodywork was not sent to the insurance company. On 7/15/2015, *** informed me he received the estimate for the bodywork, but has not received any information on engine repairs. Later on 7// 2015, I received word that a check was being sent for the bodywork.After telling *** *** I would pay the shop for an estimate on the engine damage, I received the mechanical estimate from ***, and forward it to *** on 7/30/2015. During this time, *** did ask me several questions, I was unable to answer. I told *** he would have to ask claim adjustor about these items. I truly feel that I did everything I could to help the insured to settle the claim.Sincerely *** Deehan As per the complaint from *** ***, first *** did not work for my agency or myself. He was hired by American Service to investigate the claim. Second *** *** was not an adjustor she works for Auto Nation body shop. When I first found out there was a problem with the claim I cWhen I was told, there was damage to the engine I called *** to go back and investigate the. He would not go back.Sincerely *** *** Sincerely *** ***

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Posted by Reporter3129200,

As per the compliant from [redacted], first [redacted] did not work for my agency or me.  He was hired by American Service to investigate the claim. [redacted] was not an adjustor she worked Auto Nation body shop.  When I first found out from [redacted] that he was having…

problems with his claim, I call [redacted].  She told me that [redacted] was there and inspected Jasim’s vehicle for body damage but would not look at the damage to the cooling system.  I called [redacted] several times to go back and investigate the additional damage.   He would not go back.I e- mailed [redacted] senior claim adjuster for Atlas He told that me [redacted] already was in contact with both parties and was waiting for the appraisals.  I called [redacted] and he said the already turn them in.   I called his supervisor to find out the estimate for the bodywork was not sent to the insurance company.  On 7/15/2015, [redacted] informed me he received  the estimate for the bodywork, but has not received any information on engine repairs.  Later on 7/15 / 2015, I received word that a check was being sent for the bodywork.After telling [redacted] I would pay the shop for an estimate on the engine damage, I received the mechanical estimate from [redacted], and forward it to [redacted] on 7/30/2015.  During this time, [redacted] did ask me several questions, I was unable to answer.  I told [redacted] he would have to ask claim adjustor about these items.   I truly feel that I did everything I could to help the insured to settle the claim.Sincerely [redacted] Deehan  As per the complaint from [redacted], first [redacted] did not work for my agency or myself.  He was hired by American Service to investigate the claim.  Second [redacted] was not an adjustor she works for Auto Nation body shop.  When I first found out there was a problem with the claim I cWhen I was told, there was damage to the engine.  I called [redacted] to go back and investigate the.  He would not go back.Sincerely [redacted]   Sincerely [redacted]

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Posted by Reporter1799888,

As per the compliant from [redacted], first [redacted] did not work for my agency or me.  He was hired by American Service to investigate the claim. [redacted] was not an adjustor she worked Auto Nation body shop.  When I first found out from [redacted] that he was having…

problems with his claim, I call [redacted].  She told me that [redacted] was there and inspected Jasim’s vehicle for body damage but would not look at the damage to the cooling system.  I called [redacted] several times to go back and investigate the additional damage.   He would not go back.I e- mailed [redacted] senior claim adjuster for Atlas He told that me [redacted] already was in contact with both parties and was waiting for the appraisals.  I called [redacted] and he said the already turn them in.   I called his supervisor to find out the estimate for the bodywork was not sent to the insurance company.  On 7/15/2015, [redacted] informed me he received  the estimate for the bodywork, but has not received any information on engine repairs.  Later on 7/15 / 2015, I received word that a check was being sent for the bodywork.After telling [redacted] I would pay the shop for an estimate on the engine damage, I received the mechanical estimate from [redacted], and forward it to [redacted] on 7/30/2015.  During this time, [redacted] did ask me several questions, I was unable to answer.  I told [redacted] he would have to ask claim adjustor about these items.   I truly feel that I did everything I could to help the insured to settle the claim.Sincerely [redacted] Deehan  As per the complaint from [redacted], first [redacted] did not work for my agency or myself.  He was hired by American Service to investigate the claim.  Second [redacted] was not an adjustor she works for Auto Nation body shop.  When I first found out there was a problem with the claim I cWhen I was told, there was damage to the engine.  I called [redacted] to go back and investigate the.  He would not go back.Sincerely [redacted]   Sincerely [redacted]

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Posted by Reporter397560,

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