Samsung Electronics America Inc.

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Complaint: ***
I am rejecting this response because: Your company cancelled my order without my consent and literally wasted days of my time and countless efforts to get a resolutionI had to repurchase the TV for a higher amount and have been promised the prior rate, which is beyond appalingI could’ve been sent a different TV while you “investigated”This is the last time I’m doin business with SamsungI’m only putting up with your deplorable company and customer service because the price I’m getting the TV for is the best on the marketAlmost not worth it with all the hoops I’ve had to jump through, only to receive what I should’ve from day oneNo added compensation or discount for my effortsNothing offered for my trouble or to try and keep me as a customer, nothing but progressively worse of an experienceWhat a joke
Regards,
*** ***

Posted by Reporter3383047,

Samsung has contacted Mrs*** regarding her concerns with her washer. Unfortunately after several attempts made on 2/10, 2/& 2/the agent has not been able to reach the customer. Please contact the agent so that he may assist you furtherWe apologize for any inconveniences
and delays the customer may have experienced with this caseThank you

Posted by Reporter3481876,

[A default letter is provided here which indicates your acceptance of the business’s response. If you wish, you may update it before sending it.]
Globalsolutionbusiness.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** *** I accept the business offer, the only problem I’m having now is that they told me that I would hear from the exchange department within 1-days and it has been almost a weekI have contacted them several times and I’m not getting any repliesI’m still haveing issues with this company and they haven’t fully stranded by their offer

Posted by Reporter3253876,

Samsung has contacted the customer regarding their TelevisionThe customer was offered a one-time accommodation for a free of charge repair and the customer has accepted (transaction ***)We apologize for any inconveniences and delays the customer may have experienced with this case.
For further inquiries, please have customer contact Samsung at *** between the hours of 9AM and 6PM EST, Monday through Friday and refer to case * ***.Thank you

Posted by Reporter3408778,

Complaint: ***
I am rejecting this response because: The customers service is terrible and no helpSumsung was no understanding customer support or serviceI have worked with them on many products with support being usless and care even less
Regards,
*** ***

Posted by Reporter3390574,

Samsung has attempted to contact the customer regarding their washerUnfortunately, we have not received a response from the customerPlease have the customer contact us at *** so we may assistWe apologize for any inconveniences and delays the customer may have experienced
with this caseFor further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # ***Thank you

Posted by Reporter3073800,

Samsung has contacted the customer regarding their Note accessoriesThe customer has been offered a refund upon return of the accessoriesWe apologize for any inconveniences and delays the customer may have experienced with this case. For further inquiries, please have customer contact
Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # ***. Thank you

Posted by Reporter3626634,

Samsung made several attempts to reach Mr*** by phone number ###-###-#### on 02/01/at 5:pm, followed up with an email to *** on 02/06/at 2:pm and another voice message left on 02/09/at 12:pm to discuss his claim. Up to date, there has been no
response to our email or return call to our voice messages left for Mr*** to contact us. We apologize for any inconveniences and delays the customer may have experienced with this case. Thank you

Posted by Reporter3438255,

Complaint: ***
I am rejecting this response because: Samsung wants the phone to be sent back for a 3rd time for repair, I requested a *** exchange or any other option, I was advise to contact *** as they could do a repair instore, inwhich I did, was told by a *** Rep that they don’t know such things, unless you purchase the phone from *** with a *** warranty package/plan. I re-contacted Samsung Executive Relations, left a voicemail, have yet heard back from Samsung
Regards,
*** ***

Posted by Reporter3553566,

Complaint: ***
I am rejecting this response because:
Samsung rep “Angel” offered repair via mail or on site at a local *** *** via *** or samsung experience centerI visited *** *** store at *** * *** ** *** IL John at the samsung experience stated he had no tooling or diagnostics for my phone although he said they should, furthermore *** told me they didn’t service samsung phones at allSamsung has failed to remedy my defective device, and has caused me to waste my time due to giving me bad information.
Regards,
*** ***

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Posted by Reporter3431190,

Samsung has contacted the customer to address their concerns regarding their Samsung TabletWe have advised to the customer that our evaluation of the situation has determined that the unit was shipped to the address that was providedWe advised that Samsung will not be able to honor the
customer’s request for a refund or replacement We apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # *** Thank you

Posted by Reporter3269745,

Samsung has contacted the customer regarding their TelevisionThe customer has been requested to submit additional information and we are waiting for the information form the
customerWe apologize for any inconveniences and delays the customer may have experienced with this case. For further inquiries, please have customer contact Samsung at *** between the hours of 9AM and 6PM EST, Monday through Friday and refer to case * ***Thank you

Posted by Reporter3332929,

We appreciate your correspondence and allowing Samsung the opportunity to review your claim.If the unit is out of warranty by date (it was purchased more than one year ago) a standard charge of $will likely apply for the repairs to your deviceThere is no further reduced amount which could be
offered for repair.Please contact Samsung Support at ###-###-#### in order to complete a Service Ticket for the evaluation of your product

Posted by Reporter3706744,

Samsung has reviewed *** *** claim in regards to a remaining refund balance for Gear Based on history, E-commerce agent informed that the refund will reflect his count with in 3-business daysWe apologize for any inconveniences and delays the customer may have experienced with
this caseThank you

Posted by Reporter3785035,

Samsung has contacted the customer regarding their refrigeratorUnfortunately the unit has been determined to be cosmetic damage by Samsung product support teamWarranty is void when there is physical or cosmetic damageWe apologize for any inconveniences and delays the customer may have
experienced with this case. For further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday refer to case# ***Thank you

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Posted by Reporter3420504,

As per the terms and conditions, there are delays in delivery due to overwhelming success of the promotion, which was much higher than 300,submissionsWe apologize for any inconveniences and delays the customer may have experienced with this case. For further inquiries, please have customer contact Samsung at *** between the hours of 9AM and 6PM EST, Monday through FridayThank you

Posted by Reporter3714256,

Complaint: ***
I am rejecting this response because:
I am NOT requesting reimbursement for repairs but do ask Samsung to provide new replacement parts since they ARE aware of the failure of the drain heater, water heater, and malfunction of fan in ice maker. I am very happy with my refrigerator but very disappointed that Samsung was unwilling to provide parts even though they are aware of the failure of these parts. My service tech was excellent and I was happy to pay his labor however I maintain the parts should have been provided. I foresee a class action to address these design problems
Regards,
*** ***

Posted by Reporter3333494,

Our files indicate that the customer’s request regarding model # *** has been reviewed an additional time per customer rebuttal requestUnfortunately, our original response will not be modifiedSamsung has a recorded conversation where a representative advises the customer that the there would be labor fees and that it would be Mr**’s responsiblyMr** agreed to the serviceOtherwise, if the customer didn’t agree we would have not set up serviceWe apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please contact Samsung at ###-###-#### between the hours of 9AM and 6PM, Monday through Friday, and refer to case # ***. Thank you

Posted by Reporter3293676,

Samsung has reviewed Mr*** claim in regards to the reissuance of his refund check. Our system shows the agent handling his claim is waiting on confirmation from the Refund Deptthat the check has been reissued and to the correct address. Once the agent receives confirmation, they
will contact Mr*** directly. We apologize for any inconveniences and delays the customer may have experienced with this caseThank you

Posted by Reporter3253491,

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