Samsung Electronics America Inc.

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Thank you for contacting Samsung regarding your washerWe apologize for your inconvenience and appreciate your patienceSamsung Electronics America, Inc., in cooperation with the U.SConsumer Product Safety Commission (CPSC), announced a voluntary recall of certain top-load washers manufactured
between March and current production dates
We recommend that you visit the website www.Samsung.com/us/TLW or call ###-###-#### for more information regarding the recall program
The value of your washer is based on manufacture date and modelRegrettably we cannot offer any other options or honor your request for a $rebate that you are requesting in your Globalsolutionbusiness.com complaint

Posted by Reporter3638419,

Complaint: ***
I am rejecting this response because:What Samsung is saying is true that I seem to be approved for VRs, and I did get two Netflix codes, but the complaint is not about that Saying that *** has not heard from me is not true I have sent them numerous messages and they have come back with the same response, so there is really nothing that I can do or say to resolve this It is all on them Samsung is putting the blame on someone else which does not make sense My claim submission for the Samsung advertisement has changed from approved and shipment pending to approved and shipment is out to the customer to back to approved and pending Does not make sense Samsung states in their advertisement that there are available VRs for this promotion, so they should have had them ready to ship if they advertise Samsung has them for sale on their website for immediate shipment (of course they ship if you give them extra money), but they do not have any to ship to an advertised promotion The way I and everybody else sees it, the sale consisted of a Galaxy Sphone along with a Gear VR and a Netflix code during the promotion period not buy phone now receive something else in months The money I spent for each phone included all these mentioned in the previous sentence, so I am expecting to get the advertised items in a timely manner People that went and bought items at local stores got their VRs on the spot It is advertisement saying that you will get something but later changed the terms to say that you will get it but it will be significantly delayed, it might be in the summer as they put it, yep they took my money and they have these in stock to ship immediately in their store Also, changing the terms and giving some customers with significant delays a choice between this item of a $gift card, a choice that I was not offered even though there are significant delays in my case as well, and it seems that they refuse to offer when asked in lieu of waiting for however many months to receive an item that should have been provided at the sale time.This is not a way of conducting business, and was expecting the item within a timely manner such as allow a couple of weeks for shipment after the sale.
Regards,
*** ***

Posted by Reporter3204346,

I am rejecting this response because: the issue was not resolvedSamsung as a company still refuses to resolve the issue that they are locking the tablet systems down and forcing myself as a user to not receive the adverised storage space on the product due to the pre-installed applications they refuse to remove or allow users of the product to be able to have access to remove

Posted by Reporter3127447,

Samsung has reviewed Dr*** claim in regards to her refrigerator Upon further review, our system shows that this is a duplicate complaint; reference Globalsolutionbusiness.com Complaint # ***, already responded to on 12/07/with “The Globalsolutionbusiness.com considers this complaint resolved”. In reference to this
Globalsolutionbusiness.com Complaint # ***, our system shows that the claim was settled for the amount of $1,and a check was sent on 3/21/to the address on file. Please allow for 7-business days after the check has been mailed to receive it. We apologize for any inconveniences and delays the customer may have experienced with this caseThank you

Posted by Reporter3220363,

Samsung reviewed Mrs*** claim and the system shows another claim was submitted, ID ***; reference Txt # *** for repair of the unit. Mrs*** has the contact information for the representative assisting her with her claim should she has any additional issuesWe apologize
for any inconveniences and delays the customer may have experienced with this case. Thank you

Posted by Reporter3220522,

Globalsolutionbusiness.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSamsung acted very swiftly to evaluate the phone and send an US replacement in under a week.I appreciate Samsung’s gesture and ensuring they address the issue without anymore glitchesIt has reinforced my faith on Samsung.Thank you

Posted by Reporter3576716,

Samsung has contacted Prizelogic regarding the customer’s concernsAs per Prizelogic, the customer’s Sis being fulfilled this weekWe apologize for any inconveniences and delays the customer may have experienced with this case. For further inquiries, please have customer contact Samsung
at *** between the hours of 9AM and 6PM EST, Monday through FridayThank you

Posted by Reporter3618206,

Samsung has reviewed Dr*** claim in regards to his water filters Our system shows the agent who handled the claim spoke with Dr*** on 8/02/to discuss the claim further. The agent advised Dr*** (after reviewing his bill of sale) that Samsung would not be
able to fulfill his request and that he would need to reach out to the retailer for further assistance/accommodations Thank you for being a valued Samsung customer, we apologize for any inconveniences you may have experienced with this case

Posted by Reporter3084832,

Samsung has contacted the customer to address their concerns regarding their Samsung TelevisionWe apologize for the current repair needed however the unit is too far beyond the original warranty terms to be eligible for assistance at this timeReferenced in the customer’s complaint is a
Capacitor SettlementSamsung has completed all requirements associated with settlement by September 2013, including notification and accommodation offersPlease note, that this model code was not included in this SettlementOnce again, we apologize for any inconveniences in this matter but Samsung will not be honoring the customer’s request for repair assistance nor replacementWe apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # *** Thank you

Posted by Reporter3336652,

Samsung has attempted to contact the customer regarding their smart phoneWe have left the customer a voice mail and the call was disconnected upon contacting the customerUnfortunately, we have not heard back from the customerPlease have the customer contact us at
*** so we may assistWe apologize for any inconveniences and delays the customer may have experienced with this case. For further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # ***. Thank you

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Posted by Reporter3201532,

As per Samsung telecommunications division repair for the device was denied due to the product registering as out of warranty by datePursuant to the
Samsung Standard Limited Warranty any product beyond the one year warranty period, or that has physical damage present is not covered under warranty. As a one-time courtesy a new service ticket has been processed for the evaluation and repair of your device issue of “Phone Does Not Recognize SIM Card”. We apologize for any inconveniences and delays the customer may have experienced with this case. For further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to claim #***Thank you

Posted by Reporter3599583,

Samsung has contacted the customer to address their concerns regarding their Samsung RefrigeratorAs an accommodation, we have offered the customer a one-time free of charge repairThe customer accepted our offer and we therefore have set up a repair service on his behalfThe customer then also
advised that he is having a Television issueWe asked the customer to see the paperwork for his television repairThe customer asked that we call his wife and we advised that we will follwith his wifeWe apologize for any inconveniences and delays the customer may have experienced with this case. For further inquiries, please have customer contact Samsung at *** between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # *** Thank you

Posted by Reporter3135120,

Upon further review of Ms***s’ complaint, our system shows the agent assigned to the claim attempted to contact her by phone on 1/24/but was unsuccessful in reaching her. The agent left Ms***s a voice message advising her that the previous option provided for the unit has not change. Unfortunately, Samsung cannot exchange or just refund the unit without first diagnosing the issue with the unit for a better determination on an accommodation. Regrettably, Samsung’s stance remains the same. Other than the offer for a free diagnosis on the unit, no other accommodations can be made for the claim. Please have Ms***s contact the agent at her earliest convenience if she would like to accept the diagnosis offer. Thank you for being a valued Samsung customer, we apologize for any inconveniences you may have experienced with this case

Posted by Reporter3257902,

Unfortunately, there was a pricing error on Samsung.com, occurring for much of the day on Sunday, May 15. The price of the *** television was incorrectly displayed at $100, when the correct
price was $799.99. We regret and apologize for this error; unfortunately, we are not able to process the order you placed at the $price. We would, however, like to give you a $eCertificate good toward your next purchase on Samsung.com
When you submitted the order on Samsung.com you agreed to our Terms of Sale which states
In the terms of sale section it states: Prices do not include shipping and handling, expedited service, or sales taxes, if applicable, which will be added to your total priceYou are responsible for any shipping and handling charges and state and local sales or use taxes that may apply to your orderIf the price of a Product is obviously incorrect, regardless of whether it is an error in a price posted on the DR Commerce Solution or otherwise communicated to you, then we reserve the right, at our sole discretion, to cancel your order and refund to you the amount that you paid, regardless of how the error occurred”
We at Samsung appreciate your business, and we sincerely hope that this situation doesn’t deter you from continuing to purchase products of the Samsung brand
Again, we sincerely apologize for the incorrect information posted on our website
Payment was not taken from the customer as we do not charge the customer until the product actually ships. An authorization for the amount of the order was submitted, but has been reversed. Samsung notified the customers that purchased this product as quickly as possible. Orders placed on 5/15, were immediately cancelled and notification sent to customers upon cancellation. Customers that tried to purchase this product have all been sent an email regarding the error which included a $eGift certificate as compensation. This customer received code: ***
As per our online terms of sale, Samsung reserves the right to modify or cancel promotions at any time without notice

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Posted by Reporter3526523,

Samsung has reviewed Mr*** claim in regards to being overcharged in the amount of $for repair fees. Our system shows the agent who handled the claim spoke with Mr*** on 6/20/and advised him that the charge in the amount of $has been refunded and to allow 3-
business days for it to reflect back on his credit card. The agent also followed up the call to Mr*** with an email with the confirmation number *** for the refund. We apologize for any inconveniences and delays the customer may have experienced with this case. Thank you

Posted by Reporter3250074,

According to our files, Samsung has contacted the customer regarding the customer’s unit model # WF405ATPASU/ASamsung has requested for the customer to provide to us a copy of her purchase receipt to determine the possible resolutionCurrently, we are waiting to hear back from the
customerWe apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM, Monday through Friday and refer to case # ***4. Thank you

Posted by Reporter3555022,

We appreciate your correspondence and allowing Samsung the opportunity to review your claim
Please be advised your concerns have been forwarded to the appropriate parties and a representative will be in contact with you within 24-business hours
You may also continue contact directly at
*** or by email at ***
Thank you

Posted by Reporter3549334,

Samsung has reviewed Mr*** claim in regards to his e-gift card. Our system shows we are currently working on processing another e-gift card which will be sent to him via email once it has been generatedWe apologize for any inconveniences and delays the customer may have experienced
with this caseThank you

Posted by Reporter3628157,

Samsung has contacted the customer regarding their concerns with their washerAs per service transaction number *** the repair has been completed. We apologize again for any inconveniences and delays the customer may have experienced with this case. For further inquiries, please
have customer contact Samsung at ###-###-#### between the hours of 9am and 6pm EST Monday thru Friday and refer to claim# ***. Thank you

Posted by Reporter3086199,

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