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Globalsolutionbusiness.com Complaint ID: *** Dear Globalsolutionbusiness.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer, ** ***. Thank you for providing a copy of the customer’s submission Our records indicate Dell
representative; *** has been instrumental in assisting the customer by making certain the $is credited back to the customer’s Dell Promotional Gift Card. We certainly do apologize for any frustration this matter may have been for our customer. Please have the customer contact our representative directly by email at ***@Dell.com if they should need any further assistance in this matter. Sincerely, Executive Support Team Incident ID# *** Dell Inc

Posted by Reporter3082567,

Dear Globalsolutionbusiness.com,Thank you for providing a copy of the customer’s submission Customer expressed dissatisfaction with Dell service and support and wants a refund for out of warranty support and her computer We regret any dissatisfaction she may have experienced and appreciate
the feedback provided Dell has a thirty (30) day Return Period and, as the computer order invoiced during 2014, a refund would not be an option Dell is not responsible for data or software and, as outlined in the terms and conditions of Dell’s Limited Hardware Warranty, Dell’s responsibility is limited to repair or replacement of covered hardware components Dell’s policy regarding refurbished exchange computers is that the replacement computer sent from Dell will have a configuration as good as or better than the computer that was originally purchased Since the date of the submission, a Dell representative and his supervisor contacted the customer to offer a refurbished computer exchange and a refund of the out of warranty repair costs, which the customer declined Should the customer reconsider and want to accept the representative’s offer, we ask that she contact our representative at ***@Dell.com for any further assistance she may need regarding this matter.Sincerely,Executive Support TeamIncident ID: ***Dell Inc

Posted by Reporter3317740,

Thank you for the opportunity to address the correspondence submitted by Mr
*** ***A Dell representative contacted Mr*** and is working with him to achieve an amicable resolution for his concernsA replacement unit is being processedOur representative may be contacted directly via e-mail at ***

Posted by Reporter3585148,

Globalsolutionbusiness.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

Posted by Reporter3689890,

Dear Globalsolutionbusiness.com,Thank you for providing a copy of the customer’s follsubmission Customer expressed dissatisfaction with Dell’s response As previously indicated, since the date of the original submission, a Dell representative contacted the customer to inform him that Dell’s Limited Hardware Warranty does not cover wear and tear part(s)His request for replacement of the wear and tear related part(s) or a refund was respectfully deniedAs Dell’s stance in this matter remains unchanged, no further attempt will be made to reach the customer regarding this case Our agent remains available, should the customer wish to discuss this matter further however there will be no change to this response.Sincerely,Advanced Resolution GroupIncident ID: ***Dell

Posted by Reporter3291389,

Dear Globalsolutionbusiness.com,Thank you for providing a copy of the customer’s submission Customer expressed dissatisfaction with communication and processing expectations for a refund We regret any miscommunication which may have occurred and appreciate the feedback Since the
date of the submission, a Dell representative contacted the customer to provide assistance in processing a return for a refund Once completed, our representative updated the customer that his account has now been credited in full The customer should see this reflected on his next monthly billing statement We ask that the customer contact our representative at ***@Dell.com for any further assistance he may need regarding this matter.Sincerely,Executive Support TeamIncident ID: ***Dell Inc

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Posted by Reporter3274328,

Dear Globalsolutionbusiness.com, Thank you for providing a copy of the customer’s submissionA Dell representative contacted the customer and authorized an onsite tech to replace partsOur records indicate that the service has been completed and follow up calls to the customer were not returned
Should the customer need future assistance, we ask that they contact Dell via email or chat by visiting www.Dell.com/Contact or for online assistance at www.Dell.com/SupportSincerely, Advanced Resolution Group FID: *** Dell

Posted by Reporter3374343,

Dear Globalsolutionbusiness.com,Thank you for providing a copy of the customer’s submission Customer expressed dissatisfaction with communication and processing expectations for Dell orders We regret any dissatisfaction the customer may have experienced and appreciate the feedback
provided The customer’s orders were backlogged affected and we do not have sufficient inventory to fill the orders Since the date of the submission, our records indicate one of the orders has been shipped A Dell representative remains engaged and is assisting with an expedite request for the customer’s second order We ask that the customer contact our representative at ***@Dell.com for any further assistance they may need regarding this matter.Sincerely,Executive Support TeamIncident ID: ***Dell Inc

Posted by Reporter3545217,

Complaint: ***
I am rejecting this response because: 1stI tried to buy the extended warranty, the sales person kept trying to barter prices with meThere was not a set price like there is with most companiesHe became aggressive and hung up, timesI did receive a call from *** ***, whose email was attached to the replyHe is extremely rude, doesn’t listen, told me they would do nothingHe bordered on being a bully and I recorded the callI also disconnect the callI asked for a different solutions rep and he told me he was as high up as it gets, he has no supervisor or manger, I took him or got nothingi find it hard to believe he runs DellIt appears the customer service in the Philippines is much better than IndiaThe rep was also very hard to understand as his English is poorThey will not take responsibility for *** causing the entire computer issue, even though her bosses admitted to it*** was basically told me the warranty people could change me whatever they want but he would make note of what happenedI was told even with Globalsolutionbusiness.com complaint, the consumer complaint in both Texas and Colorado, it would also go back to Mr***I am willing to speak with someone at Dell, but not himI will not be verbally abused and treated like this is all my faultIt is not my fault they built a crummy laptop and refuse to get good customer service in the United States where the headquarters is locatedMy complaint has not changed, I have just added to it that they solutions rep shouldn’t be working with people.
Regards,
*** ***

Posted by Reporter3549812,

Dear Globalsolutionbusiness.com,
I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer. Thank you for providing a copy of the customer’s submission
A Dell representative, *** has recently contacted the customer regarding their
concerns. We regret any dissatisfaction the customer may have experienced and appreciate the Globalsolutionbusiness.com’s feedback. *** has confirmed the delivery of the customer’s TV. Should any future concerns arise regarding this matter, the customer may contact Dell’s representative via email at: ***@Dell.com. Dell now moves to close this matter regarding Incident ID: ***.
Sincerely,
Advanced Resolution Group
Incident ID# ***
Dell Inc

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Posted by Reporter3635066,

Dear RevDex.com,Thank you for providing a copy of the customer’s submission Customer expressed dissatisfaction with Dell service and support and wants her computer replaced We regret any dissatisfaction she may have experienced and appreciate the feedback provided Since the date of the submission, a Dell representative contacted the customer to discuss her concerns Our representative assisted in sending the customer a new system exchange as the customer requested We ask that the customer contact our representative at *** for any further assistance she may need regarding this matter.Sincerely,Executive Support TeamIncident ID: ***Dell Inc

Posted by Reporter3736845,

Dear Globalsolutionbusiness.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer. Thank you for providing a copy of the customer’s submissionA Dell representative, *** has recently contacted the customer regarding their
concerns. We regret any dissatisfaction the customer may have experienced and appreciate the Globalsolutionbusiness.com’s feedback. *** has informed the customer that D&S collections team will ensure that their account is not on active collections status. Should any future concerns arise regarding this matter, the customer may contact Dell’s representative via email at: ***@Dell.com. Dell now moves to close this matter regarding Incident ID: ***. Sincerely, Advanced Resolution GroupIncident ID# ***Dell Inc

Posted by Reporter3685403,

Globalsolutionbusiness.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me The rep with Dell Inc was very kind , respectful and helpful in resolving the situation although I do hope that my feedback for the problems that occurred will be passed on as they stated they would beAfter initial contact this rep worked very quickly to secure the out of stock item and get it to me then facilitated in having a replacement item sent for the one that was damagedWithout her help I am not sure how long the process would have taken but I appreciate theirs & your involvementI have emailed the rep a tracking number ID from UPS showing that the damaged item has been shipped back to Dell and should be there sometime next week.
Regards,
*** ***

Posted by Reporter3227943,

Dear Globalsolutionbusiness.com, Thank you for the opportunity to address the correspondence submitted by Mr*** ***A Dell representative recently contacted Mr*** regarding his concernsOur records indicate the original invoice date of March Mr*** is demanding a new
replacement or refundAs per the terms and conditions of the limited hardware warranty, a certified refurbished replacement was offered; however, Mr*** elected not to accept our offer of assistance
The representative explained the terms of sale, limited hardware warranty and return policy
***
***
***
His request for new replacement or refund was respectfully deniedWe regret any dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell ExperienceWe remain ready to assist him within the terms of Dell’s Limited Hardware Warranty and our other policiesOur representative may be contacted directly by e-mail at ***@Dell.com, in case Mr*** has any further concerns regarding this case. Sincerely,
Executive Support TeamIncident ID: ***Dell Inc

Posted by Reporter3576805,

Dear Globalsolutionbusiness.com, Our records indicate that the promotional system the customer was trying to purchase had expired due the quantity had run outAs is messaged throughout Dell’s web site, promotional offers are subject to availability and may change at any time without prior noticePer Dell policy, Dell will not provide a promotionally priced computer once the promotion has endedThe coupon was still valid until midnight due to the miss understanding Dell will honor the 15% discount if the customer would like to purchase a systemThis offer will be valid until 7/29/The customer may reach the representative by emailing at ***@Dell.comSincerely Advanced Resolution Group Incident *** Dell Inc

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Posted by Reporter3116046,

Globalsolutionbusiness.com Complaint ID: ***
Dear Globalsolutionbusiness.com,
I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer. Thank you for providing a copy of the customer’s submission
A Dell representative,
*** has been in contact with the customer regarding their concerns. We regret any dissatisfaction the customer may have experienced and appreciate the Globalsolutionbusiness.com’s feedback. *** has explained to the customer that their computer is now out of warranty and any service would be fee based. The computer is also out of the return period and a refund is no longer an option. Should the customer have any additional concerns they can reach out to Dell by phone, email or chat by visiting *** or for online assistance at ***. Dell now moves to close this matter regarding Incident ID: ***.
Sincerely,
Advanced Resolution Group
Incident ID# ***
Dell

Posted by Reporter3130634,

Dear Globalsolutionbusiness.com, I am writing on behalf of Dell Incin response to the rebuttal filed with your office by the customerThank you for providing a copy of the submissionThe Dell representative *** contacted the customer and offered a full software refund which the customer declinedThe customer requested to return the system that invoiced on 11/29/which was denied due to the day policyThe software problems did not having an effect on the customer using the systemIf the customer would like to accept the software refund we ask that he follow up with the representative no later than 1/27/The representative maybe reached by emailing ***@Dell.com Sincerely, Advanced Resolution Group INC# *** Dell Inc

Posted by Reporter3421222,

Globalsolutionbusiness.com Complaint ID: ***
Dear Globalsolutionbusiness.com,
I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer. Thank you for providing a copy of the customer’s submission
A Dell representative,
*** has been in contact with the customer regarding their concerns. We regret any dissatisfaction the customer may have experienced and appreciate the Globalsolutionbusiness.com’s feedback. *** has sent the customer a replacement battery. Should the customer have any additional concerns they can reach out to Dell by phone, email or chat by visiting www.Dell.com/Contact or for online assistance at www.Dell.com/Support. Dell now moves to close this matter regarding Incident ID: ***.
Sincerely,
Advanced Resolution Group
Incident ID# ***
Dell

Posted by Reporter3706577,

Dear Globalsolutionbusiness.com,
Our records indicate that Dell representative *** contacted the customer and assisted in getting the a callback done to resolve the technical issuesThe representative followed up and confirmed all issues have been addressedPlease have the customer contact the representative by email at ***@Dell.com with any additional concerns regarding this matter
Sincerely
Advanced Resolution Group
Incident
***
Dell Inc

Posted by Reporter3396553,

Dear Globalsolutionbusiness.com,
I am writing on behalf of Dell Incin response to the complaint filed with your office by the customerThank you for providing a copy of the submissionWe regret any dissatisfaction the customer may have experienced and appreciate the feedback provided regarding
this experience
Dell representative, ***, contacted the customer and approved his request for refundThe representative confirmed check has been issued and mailedThe customer will receive the refund check in to days mailed USPS
Please have the customer contact the representative by email at ***@Dell.com
Sincerely
Advanced Resolution Group
Incident
*** Dell Inc

Posted by Reporter3713938,

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