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Dear Globalsolutionbusiness.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer Thank you for providing a copy of the customer’s submission A Dell representative, [redacted] has recently contacted the customer regarding their concerns We regret any dissatisfaction the customer may have experienced and appreciate the Globalsolutionbusiness.com’s feedback [redacted] has sent the customer a replacement computer Should any future concerns arise regarding this matter, the customer may contact Dell’s representative via email at: ***_ [redacted] @Dell.com Dell now moves to close this matter regarding Incident ID: [redacted] Sincerely, Advanced Resolution Group Incident ID# [redacted] Dell Inc

Posted by Reporter4007149,

Globalsolutionbusiness.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] Thank you so much for your help.I deeply appreciate it Sincerely,yours [redacted]

Posted by Reporter4072991,

Globalsolutionbusiness.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]

Posted by Reporter4086036,

Dear Globalsolutionbusiness.com,Thank you for the opportunity to address the correspondence submitted by [redacted] A Dell representative recently made multiple attempts to reach [redacted] ; however, has not been able to discuss the contents of her correspondenceWe regret any dissatisfaction she may have experienced and appreciate the feedback provided regarding her Dell ExperienceOur representative may be contacted directly by email at [redacted] , in case [redacted] has any further concerns regarding this caseSincerely,Executive Support TeamIncident ID: [redacted] Dell Inc

Posted by Reporter4065644,

Dear Globalsolutionbusiness.com, Thank you for the opportunity to address the correspondence submitted by Mr [redacted] **Customer expressed dissatisfaction with communication and processing expectations for their Dell order and wants it expeditedWe regret any dissatisfaction they may have experienced and appreciate the feedbackSince the date of the submission, a Dell representative contacted the customer to discuss their concerns and provide assistancePlease note that order number [redacted] is being delayed due to product availability issuesHowever, product is expected to be in-stock by February 26, Furthermore, the customer was given the option of waiting for the part or canceling the orderCustomer refused cancellation and elected to waitShould Mr [redacted] have any additional concerns regarding this case, he can reach out to our representative at [redacted] Sincerely, Advanced Resolution Group Incident ID: [redacted] Dell

Posted by Reporter4117553,

Complaint: [redacted] The following is a copy of he email I sent to [redacted] @Dell.com.”I want to resolve the issue.I was offered $off a dell laptop.Simply provide me with $off of any laptop near the price of the original orderI believe the coupon was for a laptop in the $price range.I hope this will settle this problem with Dell.Thanks, ***”———-I will await his reply by email Regards, [redacted] ***

Posted by Reporter4093031,

Dear Globalsolutionbusiness.com,Thank you for the opportunity to address the correspondence submitted by Ms [redacted] ***A Dell representative recently made multiple attempts to reach Ms***; however, has not been able to discuss the contents of her correspondenceWe regret any dissatisfaction she may have experienced and appreciate the feedback provided regarding her Dell ExperienceOur representative may be contacted directly by email at [redacted] @Dell.com, in case Ms [redacted] has any further concerns regarding this caseSincerely,Executive Support TeamIncident ID: [redacted] Dell Inc

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Posted by Reporter4085756,

Dear Globalsolutionbusiness.com, Thank you for the opportunity to address the correspondence submitted by Ms [redacted] A Dell representative recently contacted Ms [redacted] regarding her concernsOur representative informed her that Black Friday promotions have expiredOur representative also informed her about our marketing vehicles, which include messaging that promotional offerings are subject to change and may be limited to quantities on handHer request for promotional price was respectfully deniedWe regret any dissatisfaction she may have experienced and appreciate the feedback provided regarding her Dell ExperienceOur representative may be contacted directly by email at [redacted] @Dell.com, in case Ms [redacted] has any further concerns regarding this case Sincerely, Executive Support TeamIncident ID: [redacted] Dell Inc

Posted by Reporter4094416,

Dear Globalsolutionbusiness.com,Thank you for the opportunity to address the correspondence submitted by Ms [redacted] ***A Dell representative recently contacted Ms [redacted] regarding her concernsOur representative explained the terms of saleAfter further review, our representative processed a product returnOur records show that that the credit has been posted to the original form of paymentOur representative also followto confirm resolutionWe regret any dissatisfaction she may have experienced and appreciate the feedback provided regarding her Dell ExperienceOur representative may be contacted directly via e-mail at [redacted] @Dell.com, in case Ms [redacted] has any further concerns regarding this caseSincerely,Executive Support TeamIncident ID: [redacted] Dell Inc

Posted by Reporter4184290,

Complaint: [redacted] I am rejecting this response because: [redacted] does not charge sales tax on gift cardsIndeed, no state in the U.SdoesGift cards are only taxed when they are spentIf they were taxed at the time of purchase, it would result in double taxationNo other merchant has ever charged me tax for a gift card purchase in [redacted] or out of stateI informed the Dell representative of this, but he did not listen to me, nor did he seem to care Regards, [redacted]

Posted by Reporter4136272,

Dear Globalsolutionbusiness.com, Thank you for the opportunity to address the correspondence submitted by Mr [redacted] A Dell representative recently contacted Mr [redacted] regarding his concernsOur representative worked with our order verification team to resolve this matterOur records show that the order# [redacted] was delivered to Mr [redacted] on February 23rd, Our representative also followwith Mr [redacted] to confirm resolutionWe regret any dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell ExperienceOur representative may be contacted directly by email at [redacted] @Dell.com, in case Mr [redacted] has any further concerns regarding this case Sincerely, Executive Support TeamIncident ID: [redacted] Dell Inc

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Posted by Reporter4149834,

Globalsolutionbusiness.com Complaint ID: [redacted] Dear Globalsolutionbusiness.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer Thank you for providing a copy of the customer’s submissionOur records indicate Dell representative; [redacted] has been instrumental in assisting the customer receive a refund back to their Dell Gift Cards Additionally, [redacted] has informed the customer, per the Terms and Conditions of the Dell Gift Card Policy, Dell Gift Cards are not returnable for cash refund We certainly do apologize for any frustration or inconvenience this transaction may have been for the customer We hope the customer enjoys using their Dell Gift Cards on their next Dell purchase once they have returned to the United States Please have the customer contact our representative directly by email at [redacted] @Dell.com if they should need any further assistance in this matter Sincerely, Executive Support Team Incident ID# [redacted] Dell Inc

Posted by Reporter4013727,

Complaint: [redacted] I am rejecting this response because:The problem is still not fixedWhile after contacting the Globalsolutionbusiness.com Dell acted on my service request but has failed to fix the problem.I requested a replace lap top***s response was “I cannot guarantee a replacement at this moment but I will make sure if I can get the approval for it.” So it appears that a resolution supervisor does not have the authority to solve the problem Regards, [redacted]

Posted by Reporter3985300,

BBB Complaint ID: [redacted] Dear RevDex.com, I am writing on behalf of Dell Inc. in response to the complaint filed with your office by the customer. Thank you for providing a copy of the customer’s submission. A Dell representative,… [redacted] has been in contact with the customer regarding their concerns. We regret any dissatisfaction the customer may have experienced and appreciate the RevDex.com’s feedback. [redacted] has confirmed the customer’s refund check has been mailed to him. Should the customer have any additional concerns they can reach out to Dell by phone, email or chat by visiting www.Dell.com/Contact or for online assistance at www.Dell.com/Support. Dell now moves to close this matter regarding Incident ID: [redacted] . Sincerely, Advanced Resolution Group Incident ID# [redacted] Dell

Posted by Reporter4042830,

Complaint: [redacted] I am rejecting this response because: although Dell are saying that they shipped the product key code , I never received it, but that being said I am not taking this any further because its like beating my head against a brick wallDell is not going to take responsibly with this issueI will not be purchasing anything from Dell again Regards, [redacted]

Posted by Reporter4009633,

Dear Globalsolutionbusiness.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer Thank you for providing a copy of the customer’s submissionA Dell representative, [redacted] has recently contacted the customer regarding their concerns We regret any dissatisfaction the customer may have experienced and appreciate the Globalsolutionbusiness.com’s feedback [redacted] has helped to expedite the customer’s order as much as possible and the customer has now received it Should any future concerns arise regarding this matter, the customer may contact Dell’s representative via email at: [redacted] @Dell.com Dell now moves to close this matter regarding Incident ID: [redacted] Sincerely, Advanced Resolution GroupIncident ID# [redacted] Dell Inc

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Posted by Reporter4059762,

Dell representative [redacted] worked with this customer to resolve the issues as reported in the complaintThe issues are resolved and this case is closedThe customer reports he received the coupon and will use it on a camera purchase for his sonOur representative may be reached at [redacted] @dell.com

Posted by Reporter4157255,

Complaint: [redacted] I am rejecting this response because:Either Del themselves or [redacted] are ereaponsible for sending a broken, and attempted repaired, computer to a customerNeither of them want to take responsibility for the broken computer and co ti is to send me back to the other Regards, [redacted]

Posted by Reporter4081833,

Complaint: [redacted] I am rejecting this response because:This is a copy of the email I sent to [redacted] Rao….she and the staff over there, still dont comprehend the damage, they have cost usa refund of the cost of the laptop is UNACCEPTABLE!!!!YOU STILL CANT FOLLOW INSTRUCTIONS,CAN YOU? Did I tell you NOT to contact me, and to contact our counsel? And apparently, one of your bosses, can’t even get my name correct.I demand, and I am tired of asking, that you have [redacted] ***, or one of his immediate staff call me We are still proceeding with a breach of contract against you and your company so you pass that information onYou think that refunding me, the original cost of the laptop, is going to cover the additional 25,in losses? LMAO, nice try Regards, [redacted]

Posted by Reporter4056541,

Dear Globalsolutionbusiness.com, Thank you for the opportunity to address the correspondence submitted by Mr [redacted] A Dell representative recently contacted Mr [redacted] regarding his concernsIn the interest of customer satisfaction, our representative processed a replacement unitOur records show that the replacement order# [redacted] was delivered to Mr [redacted] on June 16, under FedEx tracking# [redacted] Our representative also followwith Mr [redacted] to confirm resolutionWe regret any dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell ExperienceWe remain ready to assist him within the terms of Dell’s Limited Hardware Warranty and our other policiesOur representative may be contacted directly by e-mail at [redacted] @Dell.com, in case Mr [redacted] has any further concerns regarding this case Sincerely, Executive Support TeamIncident ID: [redacted] Dell Inc

Posted by Reporter4160591,

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